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On-Site Technical Support L2

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Descrição da vaga

We are seeking a highly qualified On-Site Support Analyst to join our team. The ideal candidate will be responsible for providing high-quality technical support to VIP users, including CEOs, VPs, and other executives. This professional must possess excellent communication skills, clarity in speech, and the ability to handle pressure well.

Responsabilidades e atribuições

Responsibilities:

  • Provide on-site technical support for laptops, desktops, smartphones, tablets, and other end-user devices.
  • Efficiently and professionally address and resolve technical issues for VIP users.
  • Manage and troubleshoot issues related to Apple equipment and network device control tools.
  • Collaborate with other IT teams to ensure quick and effective problem resolution.
  • Maintain detailed records of all support interactions and solutions.

Requisitos e qualificações

Minimum Requirements:

  • Fluent in English.
  • Proven experience in attending to VIP users (CEOs, VPs, and others).
  • Excellent communication skills and clarity in speech.
  • Ability to handle pressure well and resolve problems efficiently.
  • Experience in supporting laptops, desktops, smartphones, tablets, and other end-user devices.
  • Excellent knowledge of Apple equipment.
  • Experience with network device control tools such as Azure, Jamf, SCCM, and AD.

Desirable Qualifications:

  • Relevant IT certifications.
  • Experience in large corporate environments.
  • Problem-solving skills and critical thinking.

Etapas do processo

  1. Etapa 1: Cadastro
  2. Etapa 2: Presentación de Cvs
  3. Etapa 3: Entrevistas
  4. Etapa 4: Confirmación de candidato
  5. Etapa 5: Onboarding
  6. Etapa 6: Contratação

Conoce a Stefanini

Somos una empresa global con 35 años de experiencia en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiencia de usuario (UX).


Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.


Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.

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