Preventa en Digital Workplace e Infraestructura

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Preventa Digital Workplace



¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus ambiciones!

As a Pre-Sales Engineer in Digital Workplace, particularly within an organization that follows Stefanini's culture and approach, regular activities and goals might include:

1. Client Engagement: Conduct meetings with potential clients to understand their business needs and challenges. Actively listen and ask questions to clarify requirements and pain points.
2. Solution Design: Design customized digital workplace solutions that align with client needs and Stefanini's offerings. This includes preparing and presenting demos, proposals, and proof of concepts (POCs).
3. Collaboration: Work closely with sales, technical, and delivery teams to ensure proposed solutions are feasible and align with client expectations and company capabilities.
4. Market Analysis: Stay updated with the latest digital workplace trends, technologies, and competitive landscape. Share insights with the team to enhance Stefanini's market positioning.
5. Feedback and Improvement: Collect feedback from clients and internal teams post-engagement to identify areas for improvement and success factors. Use this feedback to refine future strategies and solutions.

Goals:

1. Client Satisfaction: Ensure high levels of client satisfaction through effective communication, solution customization, and ongoing support. Aim to establish long-term relationships and foster trust.
2. Revenue Growth: Contribute to achieving and surpassing sales targets by effectively addressing client needs with compelling solutions. Focus on creating value that leads to new opportunities and client retention.
3. Solution Innovation: Continuously seek innovative solutions that enhance Stefanini's digital workplace offerings. Aim to position Stefanini as a thought leader and trusted advisor in the digital workplace domain.
4. Team Collaboration: Foster a collaborative environment by sharing knowledge, supporting team members, and working towards common goals. Embrace Stefanini's culture of respect, diversity, and unity.
5. Professional Development: Pursue personal and professional growth through continuous learning, certifications, and staying abreast of industry developments. Share acquired knowledge and best practices with the team.

REQUIREMENTS

• Experience: A minimum of 3 years of experience in roles related to Digital Workplace, including project presentations in Field Services, Service Desk, and Contact Center.
• Education: Degree in Computer Science, Information Systems, or a related field.
• Language Skills: Fluent in English with a C1 level certified by Cambridge.
• Technical Knowledge: Knowledgeable in SLA's, KPI's, and experienced in RFI, RFQ, and RFP processes. Familiar with the sales and pre-sales process.

TASKS

• Project Management: Active participation in Field Services, Service Desk, and Contact Center projects, ensuring delivery within SLA's and compliance with KPI's.
• Sales Process: Participation in RFI, RFQ, and RFP processes, supporting the sales team in defining and defending proposals.
• Development and Documentation: Preparation of technical and commercial documentation to support pre-sales proposals.
• Training and Presentations: Develop and conduct technical and commercial presentations for potential clients.
• Analysis and Continuous Improvement: Analyze the outcomes of pre-sales proposals, identifying areas for improvement and strategies to increase effectiveness.

Knowledge and Qualifications:

1. Digital Workplace Solutions: Understanding of digital workplace technologies and solutions, including collaboration tools, mobile solutions, and end-user support services.
2. Cloud Services: Basic Knowledge of cloud platforms such as AWS, Azure, and Google Cloud Platform.
3. Cybersecurity: Basic understanding of cybersecurity principles relevant to digital workplaces.
4. Business Acumen: Ability to understand business strategies, processes, and financial models.
5. Project Management: Understanding of project management principles and methodologies.

Tools Proficiency:

1. Service Desk Software: Proficiency in service desk software such as Zendesk, ServiceNow, or similar.
2. Collaboration Tools: Skilled in the use of collaboration tools like Microsoft Teams, Slack, or Zoom.
3. Cloud Platforms: Basic knowledge with cloud services management tools for AWS, Azure, or Google Cloud.
4. CRM Systems: Experience with CRM systems like Salesforce or HubSpot.
5. Analytical Tools: Proficiency in data analysis tools such as Excel, Google Sheets, or Tableau.

Training:

1. Digital Workplace Training: Formal training in digital workplace solutions and management.
2. Cloud Technologies: Courses or workshops on cloud technologies and their application in digital workplaces.
3. Sales and Communication: Training in sales techniques, customer relationship management, and effective communication.
4. Cybersecurity Awareness: Training on cybersecurity best practices for digital environments.
5. Project Management: Courses on project management methodologies like Agile or Scrum.

Desired Certifications:

1. IT Service Management: ITIL Foundation, ServiceNow System Administrator.

SKILLS AND COMPETENCIES

• Communication: Exceptional communication skills, both written and oral.
• Analytical Skills: Strong analytical ability to understand customer needs and translate them into technical and commercial solutions.
• Teamwork: Ability to work effectively in multidisciplinary and multicultural teams.
• Customer Orientation: Strong focus on customer satisfaction and delivering solutions that meet their needs.

Offered Benefits:

1. Premium Location: Office located in Polanco, one of the most exclusive and safe areas of Mexico City, with easy access to public transportation, restaurants, and shopping areas.
2. Hybrid Work: Flexibility to work both in-office and remotely, allowing for a balance between work and personal life.
3. Career Development: Opportunities for professional growth and skill development through internal training programs, mentorships, and access to relevant courses and certifications.
4. Major Medical Expenses Insurance: Comprehensive health coverage for you and your direct dependents, ensuring peace of mind for your physical and mental well-being.
5. Company Culture: An inclusive and respectful work environment that encourages diversity and provides a space for every employee to contribute their ideas and grow professionally.
6. Work-Life Balance: Policies supporting a healthy balance between work and personal life, including flexible schedules and additional days off.
7. Recognition and Rewards: A recognition system that values individual performance and contribution, including performance-based bonuses and promotions.
8. Wellness Activities: Access to wellness activities, team events, and health and wellness programs to foster a positive and healthy work atmosphere.
9. Support Network: Access to a professional and personal support network, including psychological counseling and assistance in emergency situations.
10. Social Commitment: Opportunities to participate in activities and projects with social impact, aligning with the company's corporate social responsibility values.

Somos una empresa global con 35 años de experiencia en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiencia de usuario (UX).

Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.

Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.